NH Collection Dubai The Palm

Everything was as expected :) We really liked this place, bed comfortable, bathroom with everything you need (water pressure could be better in shower, but this is always a challenge in hotels), cleaning did excellent job every day, wifi very good (with vpn activation even WhatsApp and FaceTime video calls were smooth), breakfast was ok, premium lounge could have a bit more variety of snacks. Laundry service excellent. All personal very kind.

It’s was great location and good property just thing that not good is that it’s first hotel i saw that i need to pay advance even if i want to use to mini bar products where and in other hotel 99% the bill needs to be cleared at reception at night 2 o’clock i wanted to drink a beer from a mini and then for that also i have paid the person who came to unlock and forgot to tell this bullshit mini bar was closed and locked like there is gold inside i mean if the person is able to pay for the stay then obviously he/she is able to pay for the products used by them never seen a bullshit policy ever just payed and drank the beer after all this

All were good about the property but some unfortunate incidents happened with some staff yet their superiors were ready to make it up for me I wanted to appreciate Mr. Rakan from the front desk who have well handled the situation and managed it, tried his best and refrain me to cancel my staycation, Also Mr. Vlad ( hope his name is correct )the restaurant manager who was amazing and kind and was trying to make all his guests happy and was serving the food himself 👌excellent superiors

The staff is very friendly and helpful

Infinity pool, private beach access. Nice big rooms